HEALTH CARE QUALITY INDICATORS: THE OPINION OF NURSING MANAGERS OF TEACHING HOSPITALS

Quantitative descriptive study aimed to identify the opinion of nursing managers of teaching hospitals on the relevance of quality indicators in the management of nursing services. The population was composed of nine nursing managers of teaching hospitals of the state of Paraná. Data were collected in the months of August and September 2012, through a tool - a questionnaire on quality indicators made available electronically to be completed by the nurses. The participants showed greater appreciation of quality indicatorsfor the management of nursing services and evaluation of health care than to general indicators and personnel management indicators.For the management of health institutions, professional must be able to analyze work processes and make decisions aimed to the continuous improvement of care and competitiveness of institutions.