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THE ROLE OF BUSINESS PROCESSES IN INFLUENCING THE DECISION SUPPORT CAPABILITIES OF ENTERPRISE CONTENT MANAGEMENT SYSTEM (ECMS): TOWARDS A FRAMEWORK
- Source :
- Asia-Pacific Journal of Information Technology and Multimedia, Vol 9, Iss 01, Pp 58-68 (2020)
- Publication Year :
- 2020
- Publisher :
- UKM Press, 2020.
-
Abstract
- Facing an unprecedented explosion of digital content, many organisations have been left with a large repository of unstructured information. Huge volumes of electronic content have been captured and stored within organisations’ repositories, depriving organisations of the ability to analyse this data properly. As a result, many organisations are facing crucial problems, such as (1) employees wasting 30% of their time looking for relevant information; (2) operational and maintenance cost increases to handle large amounts of data; and (3) loss of opportunities to gain a strategic advantage through proper analysis of organisational data. To overcome these problems, the Enterprise Content Management System (ECMS) was introduced in the early 2000s. Having been researched for a period of 25 years, most prior studies on ECMS focus on a bottom-up approach with the intention of achieving immediate benefits such as cost-reduction, meaningful knowledge work and re-use of previous content. A top-down approach that aims to improve decision-making, resource allocation and competitive intelligence are ignored due to a lack of awareness about the importance of such benefits. Therefore, this research will explore the relationship between ECMS and how it can facilitate decision-making processes. Grounded on previous literature, the contributions of this paper are as follows: first, the paper provides insight into the research from the perspective of ECMS; second, the paper proposes a research model for further exploration of the topic; finally, implications and future directions for research is outlined.
Details
- Language :
- English, Malay
- ISSN :
- 22892192
- Volume :
- 9
- Issue :
- 01
- Database :
- Directory of Open Access Journals
- Journal :
- Asia-Pacific Journal of Information Technology and Multimedia
- Publication Type :
- Academic Journal
- Accession number :
- edsdoj.84540cb4f442c9e860602ca5d5096
- Document Type :
- article
- Full Text :
- https://doi.org/10.17576/apjitm-2020-0901-05