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Family members’ satisfaction with the care flow in the Pediatric Emergency Department
- Source :
- Revista Brasileira de Enfermagem, Vol 72, Iss 2, Pp 435-441 (2019)
- Publication Year :
- 2019
- Publisher :
- Associação Brasileira de Enfermagem, 2019.
-
Abstract
- ABSTRACT Objective: To evaluate the satisfaction index of the pediatric patient’s caregiver (person responsible for the child) regarding the waiting time for the care flow in an emergency service. Method: A prospective, cross-sectional, quantitative study with 300 family members in the Pediatric Emergency Department of a general hospital. An instrument was used to analyze the service flow, waiting time and satisfaction evaluation. Descriptive statistical analysis was performed. Results: The satisfaction index of caregivers was statistically significant (p
Details
- Language :
- English, Spanish; Castilian, Portuguese
- ISSN :
- 19840446 and 00347167
- Volume :
- 72
- Issue :
- 2
- Database :
- Directory of Open Access Journals
- Journal :
- Revista Brasileira de Enfermagem
- Publication Type :
- Academic Journal
- Accession number :
- edsdoj.6d9bc75b2bff455d9682310a6891cbf4
- Document Type :
- article
- Full Text :
- https://doi.org/10.1590/0034-7167-2018-0388