Key Performance Indicators: A Framework for Allied Healthcare Educational Institutions

Jithin Sreedharan,1 Arun Vijay Subbarayalu,2 Ajayan Kamalasanan,2 Ibrahim Albalawi,3 Gokul G Krishna,4 Ayedh Dhafer Alahmari,4 Jihad A Alsalamah,5 Mohammed G Alkhathami,6 Meshal Alenezi,6 Abdullah S Alqahtani,6 Mohammed Alahmari,7 Michael R Phillips,8 JoAnne MacDonald9 1Department of Respiratory Therapy, College of Health Sciences, University of Doha for Science and Technology, Doha, Qatar; 2Deanship of Quality & Academic Accreditation, Imam Abdulrahman Bin Faisal University, Dammam, Kingdom of Saudi Arabia; 3Simulation and Advanced Clinical Skills Center, Prince Sultan Military College of Health Sciences, Dhahran, Kingdom of Saudi Arabia; 4Department of Respiratory Care, Batterjee Medical College, Jeddah, Kingdom of Saudi Arabia; 5Department of Respiratory Care, Prince Sultan Military Medical City, Riyadh, Kingdom of Saudi Arabia; 6Department of Respiratory Care, Prince Sultan Military College of Health Sciences, Dhahran, Dammam, Kingdom of Saudi Arabia; 7Dammam Health Network, Eastern Health Cluster, Dammam, Kingdom of Saudi Arabia; 8Directorate of Applied Research, Innovation and Economic Development, University of Doha for Science and Technology, Doha, Qatar; 9Deanship - College of Health Sciences, University of Doha for Science and Technology, Doha, QatarCorrespondence: Jithin Sreedharan, Department of Respiratory Therapy, College of Health Sciences, University of Doha for Science and Technology, Doha, Qatar, Email jithinksree@gmail.com; jithin.sreedharan@udst.edu.qaBackground: Performance evaluation in the allied healthcare education sector is complex, making it essential for policymakers and managers to approach it comprehensively and thoughtfully to understand their performance. Hence, the development and monitoring of Key Performance Indicators (KPIs) in this domain must be considered one of the key priorities for the policymakers in AHIs.Aim: This study aims to develop a framework for the AHIs to extract and profile the indicators, measure, and report the results appropriately.Methods: The authors adopted a general review of the literature approach to study the primary goals of the institutional KPI framework, emphasizing the need for benchmarking while implementing KPIs and how to track performance using a KPI dashboard.Results: The study provides the scope, relevant KPI categories, and a list of KPIs for evaluating the effectiveness of allied healthcare programs. The study findings also emphasized the need for benchmarking the KPIs and establishing a KPI dashboard while measuring and monitoring performance.Conclusion: KPIs are considered an invaluable tool that contributes immensely to the performance monitoring process of AHIs, irrespective of the specialties. This helps to identify and guide AHIs for developing KPIs and the associated minimum data set to measure organizational performance and monitor the quality of teaching and learning. In addition, the KPI framework reported in this study is a tool to assist performance monitoring that can subsequently contribute to the overall quality of AHIs.Keywords: key performance indicators, allied healthcare institutions, performance assessment, KPI dashboard, KPI framework