Managing supply chain resilience assessment model-relevant factors and activities using an FCM-FBWM approach

Supply chain resilience is essential for companies to survive in today's competitive market, as they face environmental and unforeseeable challenges in their supply chain. This paper aims to model and manage the factors and activities that influence supply chain resilience and how they relate to each other. This will help us devise plans for enhancing the resilience of a supply chain. By taking into account the factors and activities and their interrelationships, organizations can use their limited resources more efficiently to improve their supply chain resilience. We use a management matrix to rank the factors based on how they affect and contribute to the supply chain resilience. We conduct an empirical study in a pharmaceutical company to demonstrate the proposed management approach and provide improvement scenarios based on the ranking of the factors. The results show that the most important factors are “the cooperation and trust between supply chain members”, “Visibility & Agility”, and “Leadership Support and Commitment”. The ranking of the factors may vary in different companies. Therefore, other companies can apply the method described in this paper and perform different improvement scenarios according to the ranking of the factors to effectively allocate their limited management efforts.