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Can I Make A Suggestion? Your Library Suggestion Box as an Assessment Tool

Authors :
Cecile M Farnum
Catherine Baird
Kathryn Ball
Source :
Partnership: The Canadian Journal of Library and Information Practice and Research, Vol 6, Iss 1 (2011)
Publication Year :
2011
Publisher :
The Partnership, 2011.

Abstract

Libraries are increasingly using quantitative and qualitative research methods to assess the quality of their resources and services. This can include collecting survey data and conducting focus groups and patron interviews. While these forms of data collection are considered standard assessment tools, libraries already have a rich collection of data available to them through their suggestion boxes – one of the most longstanding methods to determine how well your library is doing. A survey of Canadian academic libraries was conducted to gain some insight into the prevalence of the suggestion box, how libraries were managing them in their day to day operations, and whether the collected data was mined for any decision-making purposes. The authors provide recommendations on how libraries can analyze their suggestion box data to improve services and engage more effectively with their users.

Details

Language :
English, French
ISSN :
19119593
Volume :
6
Issue :
1
Database :
Directory of Open Access Journals
Journal :
Partnership: The Canadian Journal of Library and Information Practice and Research
Publication Type :
Academic Journal
Accession number :
edsdoj.5da0639d24b64d9e98507ccfac32f073
Document Type :
article
Full Text :
https://doi.org/10.21083/partnership.v6i1.1431