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User embracement and risk classification at obstetric emergency: evaluating operationalization in a maternity hospital school

Authors :
Maria das Neves Figueiroa
Maria Lucia Neto de Menezes
Estela Maria Leite Meirelles Monteiro
Jael Maria de Aquino
Nathalia de Oliveira Gonzaga Mendes
Priscila Vanessa Tavares da Silva
Source :
Escola Anna Nery, Vol 21, Iss 4 (2017)
Publication Year :
2017
Publisher :
Universidade Federal do Rio de Janeiro, 2017.

Abstract

Abstract Objective: To evaluate the functioning of a user embracement and risk classification service in a maternity hospital school in Recife, Pernambuco, Brazil. Method: Observational, cross-sectional, and analytical study with a quantitative approach, conducted at the "Amaury de Medeiros" Integrated Health Center of the University of Pernambuco (CISAM/UPE), in April and May 2015. The sample consisted of 377 female users and 6 nurses, with the application of Stork Network's user embracement and risk classification protocol. Results: The waiting time according to risk classification was 21.2 min; the duration time was 5 min; the waiting time according to the red priority was 3.5 min. The spontaneous demand showed that 56% of the users were classified as green priority, 60% of the users reported dissatisfaction, and 33% of the nurses received training. Conclusions: The service under analysis needs agreements and assessments to promote coping strategies.

Details

Language :
English, Spanish; Castilian, Portuguese
ISSN :
21779465
Volume :
21
Issue :
4
Database :
Directory of Open Access Journals
Journal :
Escola Anna Nery
Publication Type :
Academic Journal
Accession number :
edsdoj.539476a0cfee471ba6ce3df0d79cbb53
Document Type :
article
Full Text :
https://doi.org/10.1590/2177-9465-ean-2017-0087