The barriers and challenges of using health information technology in medication administration process for pediatrics and neonates: A qualitative study

Abstract Background and Aims Children and neonates are more susceptible to diseases and are a vulnerable group in medication administration (MA). Nurses interact directly with patients, ensuring safety and preventing unintended outcomes. Health Information Technology (HIT) has transformed health care, aiding nurses in decision‐making and treatment responses. Despite its benefits, technology presents challenges that must be overcome to facilitate the nursing practice. Therefore, the present study aimed to explore the barriers to HIT use in the process of MA in children and neonates in a developing country. Methods Semi‐structured face‐to‐face interviews were conducted with 22 health care professionals across seven pediatric and neonatal settings. Also, observations were made of these settings for 3 weeks. A qualitative analysis was performed using the conventional content analysis method, recommended by Colaizzi's seven‐step approach. Results The results showed that the most significant barriers to adopting technology in MA process could be classified into two main categories: “inappropriate management approaches” with two sub‐categories (“Managers' reluctance to adopt new technology”, “lack of adequate budget for hardware resources”), and “resistance to change” with two sub‐categories (“A desire to use conventional (traditional) approaches in care”, “cultural issues and impracticality of providing some specialized technology services”). Conclusion The findings revealed MA process complexities, which have been insufficiently examined in the current literature. We have highlighted the need for improved “effectiveness of HIT systems in administering medication processes, budget for hardware resources, and managers” interest in using new technology. The present findings can guide the development of more effective and user‐friendly HIT systems in pediatric and neonatal care settings.