La mise en œuvre d’une numérisation impensée dans des services d’intérêt général

The article analyses the digitalisation processes of three public interest providers in Belgium and its influence on the shaping of digital services, in a more or less inclusive way. It is based on the Economies of Worth theoretical model (Boltanski & Thévenot, 1991) and a case study methodology. It has a twofold objective. First, it aims at grasping the coordination forms that are established between diverse normative principles governing the digitalisation of services: the one of general interest that characterises the key tasks of the services under consideration and those of the commercial and industrial logics that inspire the justifications for their digitalisation. It then aims at understanding the impact of these arrangements on the understandings of digital inclusion and the actions implemented within these organisations.