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Analysis of influencing factors of hotel staff turnover

Authors :
Zhou Xiaomei
Li Yan
Source :
E3S Web of Conferences, Vol 253, p 01071 (2021)
Publication Year :
2021
Publisher :
EDP Sciences, 2021.

Abstract

Controlling the good staff turnover rate is helpful to improve the service quality of the hotel, reduce the labor cost and create economic benefits, so as to better adapt to the high speed of economic development. This paper takes the hotel staff as the research object and makes an in-depth study on the relevant factors affecting their turnover. On the basis of literature research, the research hypothesis is put forward, and the questionnaire is designed, and the multivariate statistical regression analysis is used to verify the hypothesis. The following conclusions are drawn:(1) the individual, organizational situation and the positive pressure of employee turnover; (2) the influence degree of each influencing factor on employee turnover behavior, from high to low, is the value, Leadership style, interpersonal environment, psychological contract.

Subjects

Subjects :
Environmental sciences
GE1-350

Details

Language :
English, French
ISSN :
22671242
Volume :
253
Database :
Directory of Open Access Journals
Journal :
E3S Web of Conferences
Publication Type :
Academic Journal
Accession number :
edsdoj.387d6b7ded9e4d83b7134099fafe9e81
Document Type :
article
Full Text :
https://doi.org/10.1051/e3sconf/202125301071