Design and Development of a Mobile Application for Social Assistance

The economic crisis triggered by the COVID-19 pandemic has made people unable to meet their basic daily needs. Social assistance, or social assistance, is a program offered by the government to underprivileged communities to support and improve the welfare of disadvantaged people. It is known that many social aids program implementations are not on target. Even judging from the latest data, there are still many double recorded and reach around 70% double data. From the existing problems, the AYO BANSOS application was designed to help implement social aid programs more quickly. The usability test results of the application, conducted with 20 respondents using the System Usability Scale (SUS) method, resulted in an average SUS score of 72, categorizing it as a "good" grade on the scale. This mobile-based recording can help in terms of administration because data is integrated online, so it can be easier and more transparent to be accessed by local governments and the public. In addition, there is also an online social aid program delivery feature that helps people make it easier to distribute social aid to local governments.