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Relationships between emotional labor, job burnout, and emotional intelligence: an analysis combining meta-analysis and structural equation modeling

Authors :
Yin-Che Chen
Zhi-Ling Huang
Hui-Chuang Chu
Source :
BMC Psychology, Vol 12, Iss 1, Pp 1-19 (2024)
Publication Year :
2024
Publisher :
BMC, 2024.

Abstract

Abstract The present study adopted a meta-analysis design that incorporated structural equation modeling to explore the relationships between emotional labor (EL), job burnout (JB), and emotional intelligence (EI), and enable model validation. The results revealed that EL and JB were significantly and positively correlated, that EI was significantly and positively correlated with EL, and that EI was significantly and negatively correlated with JB. The SEM parameter estimation values were all positive, reaching the level of significance and meeting the basic fit criteria. The total effect size of EL on JB was 0.289, which was equal to the sum of the direct and indirect effect sizes (0.371–0.082). This result indicated that EL affected JB through EI, validating the presence of a moderating effect. Finally, the results were discussed, and practical suggestions were proposed.

Details

Language :
English
ISSN :
20507283
Volume :
12
Issue :
1
Database :
Directory of Open Access Journals
Journal :
BMC Psychology
Publication Type :
Academic Journal
Accession number :
edsdoj.241ae631d5674dc6847e45f5eccd9cac
Document Type :
article
Full Text :
https://doi.org/10.1186/s40359-024-02167-w