Prioritizing Information Technology (IT) Enablers in Service Organizations by Fuzzy Multiple Criteria Decision Making (F-M.C.D.M)

Nowadays due to technological progress and increasing prosperity of IT organizations that offer services based IT more than ever have been considered. However, due to competition in the IT sector, those organizations face many challenges to maintain their position. The main purpose of this study is ranking Information Technology (IT) Enablers in Telecommunication Infrastructure Company of Tehran Province. Review of the literature enabling factors were identified after screening. The purpose of this research is applied and descriptive survey and the statistical population are 8 experts. Which have full masterity on the subject of research. Data analysis method is F-DEMATEL that Analysis of the data shows that resources factor has been more important in terms of influence and priority shall be included in the best conditions.