THE NEED OF TOTAL QUALITY IN PUBLIC ADMINISTRATION

In this work I have approached elements related to need of total quality in public administration field. .I explained the total quality concept and total quality management concept as a strategy for continuous improvement of quality in public administration field.. We have also shown the importance of organizational culture to develop and implement total quality management. Throughout my paper I have presented and expressed the need of quality in the public administration area, starting from these considerations: the incidence in the economy, limited resources, reaffirming the democratic values, the legitimacy of the public area and the citizens’ pressure. The total quality management supposes a continuous improvement of public services and processes as well as the creation of a management system focused on quality, which adds value to the customer citizen’s perception by creativity and participation of the entire staff in this effort.