Employee involvement in quality management strategies : a case study based analysis

Quality management (QM) has without doubt been one of the leading management fashions of the 1990s. QM programmes derive from a growing belief during the 1980s that commercial success comes not simply from low cost competitiveness but from high and reliable quality. The aim is to foster the commitment of employees across the organisation to quality in terms of product and service delivery, and to create a culture of "continuous improvement".