Sign Language-Based versus Touch-Based Input for Deaf Users with Interactive Personal Assistants in Simulated Kitchen Environments

In this study, we assess the usability of interactive personal assistants (IPAs), such as Amazon Alexa, in a simulated kitchen smart home environment, with deaf and hard of hearing users. Participants engage in activities in a way that causes their hands to get dirty. With these dirty hands, they are tasked with two different input methods for IPAs: American Sign Language (ASL) in a Wizard-of-Oz design, and smart home apps with a touchscreen. Usability ratings show that participants significantly preferred ASL over touch-based apps with dirty hands, although not to a larger extent than in comparable previous work with clean hands. Participants also expressed significant enthusiasm for ASL-based IPA interaction in Netpromoter scores and in questions about their overall preferences. Preliminary observations further suggest that having dirty hands may affect the way people sign, which may pose challenges for building IPAs that natively support sign language input.
Comment: To appear in Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, CHI EA 2024, May 11-16, 2024, Honolulu, HI, USA. ACM, New York, NY, USA, 9 pages. https://doi.org/10.1145/3613905.3651075