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The Impact of Dialogue Dynamics in Online Service Resolution

Authors :
Villarroel Ordenes, Francisco Javier
Grewal, Dhruv
Grewal, Lauren
Sarantopoulus, Panagiotis
Publication Year :
2019
Publisher :
Association for Consumer Research, 2019.

Subjects

Subjects :
Customer Service, Social Media, Marketing
Marketing
Customer Service
Social Media

Details

Language :
English
Database :
OpenAIRE
Accession number :
edsair.od......3704..821ad9e06c8729ece66498033459a6e8

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Authors Abstract Subjects Details