COMMUNICATION WITH A PATIENT OF A GASTRIC CANCER AT AN INTEGRATED MEDICAL TREATMENT

Komuniciranje je v življenju nenehno navzoče in vpliva na zdravje in počutje ljudi, oblikuje dobre odnose, kot so skrb za drugega, odgovornost, zaupanje in sočutje. Pojem zaupanja je zelo težko opredeliti z ozko definicijo, je pa pomemben dejavnik pri zdravstveni obravnavi pacienta, ki se srečuje s težkim bolezenskim stanjem. Namen diplomskega dela je bil predstaviti pomen komunikacije in zaupanja pri celostni zdravstveni obravnavi pacienta z rakom želodca in ugotoviti, kako in koliko vpliva zaupanje pacientov do zdravstvenih delavcev v procesu zdravljenja. Metode dela: S pomočjo bibliografskih baz Cobiss, Medline in drugih so sistematično analizirani publikacije, ki se navezujejo na področje raziskovanja. Iz pridobljenih rezultatov so izbrani najrelevantnejši strokovni viri in uporabljeni za sintezo spoznanj, ter predstavljeni v strukturni obliki. Diplomsko delo temelji na kvantitativni metodologiji z uporabo delno strukturiranega vprašalnika. Za analizo in predstavitev podatkov je uporabljen programski paket Microsoft Office Excel. Rezultati: Raziskava je bila izvedena na Oddelku za abdominalno kirurgijo Univerzitetnega kliničnega centra Maribor. Sodelovalo je 16 (64 %) žensk in 9 (36 %) moških. Ugotovljeno je bilo, da pacienti 11 (44 %) zaupajo zdravstvenim delavcem. Varovanje zasebnosti je s strani zdravstvenih delavcev večina (68 %) vprašanih opredelila kot zelo dobro. Kot dejavnike, ki vplivajo na medsebojno zaupanje pacienta in zdravstvenega delavca, je 20 (43 %) vprašanih opredelilo profesionalno znanje, 16 (35 %) prijazen pristop in 10 (22 %) zavzetost za pacientove probleme. Razprava in sklepi: Po mnenju vprašanih se medicinske sestre bolj kot zdravniki posvečajo njihovim težavam ter, da je zaupanje v zdravstvene delavce na visoki ravni. Kot dejavnike, ki vplivajo na medsebojno zaupanje. V odnosu pacient – medicinska sestra so navedli profesionalno znanje (strokovnost), prijazen pristop in zavzetost za pacientove probleme. Communication is constantly present in the life and impact on human health and wellbeing, develop good relations, such as caring for others, responsibility, trust and compassion. The concept of trust is very difficult to define a narrow definition, but it is an important factor in medical treatment of a patient who is facing a difficult disease conditions. The aim of thesis was to present the importance of communication and trust in the overall medical treatment of patients with gastric cancer and to determine how and how much influence the confidence of patients to health professionals in the healing process. Methods: Using bibliographic databases Cobiss, Medline and other publications are systematically analyzed, which relate to the field of research. From the obtained results are most relevant professional resources selected and used for the synthesis of knowledge, and presented in a structural form. Graduate work is based on quantitative methodology, using part of a structured questionnaire. For data analysis and presentation software package used Microsoft Office Excel. Results: The survey was conducted at the Department of Abdominal Surgery University Medical Centre in Maribor. Participated, 16 (64%) women and nine (36%) men. It was found that 11 patients (44%) trust in medical professionals. Privacy is by most health professionals (68%) of respondents as very good. As factors that affect patient trust and medical professionals, 20 (43%) of respondents identified the professional knowledge, 16 (35%) friendly approach and 10 (22%), commitment to patient problems. Discussion and conclusions: According to respondents, the nurses more than doctors pay their concerns and that trust in health care workers at a high level. As factors that affect trust. In relation patient - nurse stated professional knowledge (expertise), friendly approach and commitment to patient problems.