Artificial intelligence to improve efficiency and quality of human-centred remote services: the case study of call centers

Subjects

Subjects :

profile-based matching
Engenharia e Tecnologia::Outras Engenharias e Tecnologias [Domínio/Área Científica]
remote services
service quality
artificial intelligent
customer support

Details

Language :

English

Database :

OpenAIRE

Accession number :

edsair.od......1437..0cce35a494e3d85377dc58c9b5d3477d