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Working in a call centre: the role of personal and organisational resources on positive and negative emotions at work

Authors :
Emanuel, Federica
Ricotta, Simona
Ghislieri, Chiara
Gatti, Paola
Colombo, Lara
Publication Year :
2010
Publisher :
Nottingham University Press, 2010.

Details

Language :
English
Database :
OpenAIRE
Accession number :
edsair.od.......970..c68357ae1429370bcb73540639185948

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