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Whole in One
- Publication Year :
- 2017
- Publisher :
- Nordes 2017, 2017.
-
Abstract
- This paper investigates the role of empathy and the use of service design tools in the context of (governmental) systems and organisational services. The discourse focuses on three areas: intercultural empathy, the empathising process and empathic design tools. The paper first reviews what empathy is and how it has been discussed in design. Secondly, a practical example of a complex design context is presented, an interactive platform for governmental immigration services. To best acknowledge the perspective of one, i.e. an individual in the whole, this example proposes that a combination of different design tools can systematically be applied, to foster perspective changes and to facilitate in zooming in and out from the individual to systemic levels.
Details
- Language :
- English
- Database :
- OpenAIRE
- Accession number :
- edsair.od.......661..4fba0067d22ac0c11cb714ace8165c7a