Sequence analysis as a tool for investigating call record data

Researchers have become increasingly interested in better understanding the survey data collection process in interviewer-administered surveys. However, tools for analysing paradata capturing information about field processes, also called call record data, are still not yet fully explored. This paper introduces sequence analysis as a simple tool for investigating such data with the aim of better understanding and improving survey processes. A novel approach is to use sequence analysis within interviewers, which allows the identification of unusual interviewer calling behaviours, and may provide guidance on interviewer performance. Combining the technique with clustering, optimal matching and multidimensional scaling, the method offers a way of visualising, displaying and summarising complex call record data. The method is introduced to inform survey management and survey monitoring. Sequence analysis is applied to call record data from the UK Understanding Society survey. The findings inform further modelling of call record data to increase efficiency in call scheduling.