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'Thanks in Advance'

Authors :
Bruttel, Lisa Verena (Prof. Dr.)
Nithammer, Juri
Stolley, Florian
Publication Year :
2019

Abstract

This paper studies the effect of the commonly used phrase “thanks in advance” on compliance with a small request. In a controlled laboratory experiment we ask participants to give a detailed answer to an open question. The treatment variable is whether or not they see the phrase “thanks in advance.” Our participants react to the treatment by exerting less effort in answering the request even though they perceive the phrase as polite.

Details

Language :
English
Database :
OpenAIRE
Accession number :
edsair.od.......266..6182b868a489fe29ecc8407289c4ef92