A Study of the Emotional Labor of Clinical Psychologists Working in Psychiatric Care

現代社会において,感情労働という用語は,医療・福祉・教育など, さまざまな分野で用いられるようになってきた。 しかしながら,心理学の分野における研究は少なく,臨床心理士を研究協力者としたものは,いまだ蓄積されていない。そのため,本稿では,精神科医療で働く臨床心理士を対象にしてインタビュー調査を実施し,臨床心理士の感情労働について臨床心理学的視点から検討をした。その結果,臨床心理士の感情労働は,“人間性"と“専門性"から成立しており,臨床心理士はその両者のバランス感覚を保持することが大切であることが明らかになった。また,今回の調査より,臨床心理士の感情労働は、 日常の場面においても「自己一致」が(完全ではないが)得られていた。これは,臨床心理士の職務における訓練と技能のたまものであり,「自己一致」について理解と認識をもつ臨床心理士の専門性における特色が示唆された。
In modern society, the term “emotional labor” has come to be employed in various fields such as medical care, welfare and education. However, few studies have been made in the field of psychology, and no research has yet been accumulated that has clinical psychologist as the research collaborators. Thus, in this paper, an interview survey was conducted with clinical psychologists working in psychiatric care as the subjects, and their emotional labor was considered from the viewpoint of clinical psychology. As a result, it was found that the emotional labor of clinical psychologists comprises “human nature” and “professionalism” , and that it is important for them to maintain a sense of balance between the two. In addition, according to this survey, the emotional labor of clinical psychologists had “congruence” (although not complete) in everyday scenes as well. This is all owing to the training and skills of the clinical psychologists in their work, suggesting the distinctive feature of the professionalism of clinical psychologists who have understanding and recognition with regardto “congruence”.