Colleen’s Story

As a patient who has also been a family caregiver, I would like to offer my reflections on the concept of “patient and family centered care.” How is it defined from a patient perspective? Why is it important? In what circumstances is it evident? And where is it lacking? I would like to leave the reader with a list of relatively small but, in my experience, powerful things that health care workers can do today to improve the patient and family experience.