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E-mail communication practices and preferences among patients and providers in a large comprehensive cancer center
- Source :
- Cook, N, Maganti, M, Dobriyal, A, Sheinis, M, Wei, A C, Ringash, J & Krzyzanowska, M K 2016, ' E-mail communication practices and preferences among patients and providers in a large comprehensive cancer center ', Journal of Oncology Practice, vol. 12, no. 7, pp. 676-684 . https://doi.org/10.1200/JOP.2015.008722, ResearcherID
- Publication Year :
- 2016
-
Abstract
- Purpose: Little is known about how electronic mail (e-mail) is currently used in oncology practice to facilitate patient care. The objective of our study was to understand the current e-mail practices and preferences of patients and physicians in a large comprehensive cancer center. Methods: Separate cross-sectional surveys were administered to patients and physicians (staff physicians and clinical fellows) at the Princess Margaret Cancer Centre. Logistic regression was used to identify factors associated with current e-mail use. Record review was performed to assess the impact of e-mail communication on care. Results: The survey was completed by 833 patients. E-mail contact with a member of the health care team was reported by 41% of respondents. The team members contacted included administrative assistants (52%), nurses (45%), specialist physicians (36%), and family physicians (18%). Patient factors associated with a higher likelihood of e-mail contact with the health care team included younger age, higher education, higher income, enrollment in a clinical trial, and receipt of multiple treatments. Eighty percent of physicians (n = 63 of 79) reported previous contact with a patient via e-mail. Physician factors associated with a greater likelihood of e-mail contact with patients included older age, more senior clinical position, and higher patient volume. Nine hundred sixty-two patient records were reviewed, with e-mail correspondence documented in only 9% of cases. Conclusion: E-mail is commonly used for patient care but is poorly documented. The use of e-mail in this setting can be developed with appropriate guidance; however, there may be concerns about widening the gap between certain groups of patients.
- Subjects :
- Adult
Male
Cancer Research
medicine.medical_specialty
Younger age
Adolescent
Patients
education
MEDLINE
Cancer Care Facilities
Logistic regression
Patient care
Electronic mail
Young Adult
03 medical and health sciences
0302 clinical medicine
Nursing
Surveys and Questionnaires
Health care
Humans
Medicine
Center (algebra and category theory)
030212 general & internal medicine
Young adult
Aged
Aged, 80 and over
Oncologists
Physician-Patient Relations
Electronic Mail
Manchester Cancer Research Centre
Oncology (nursing)
business.industry
Communication
Health Policy
ResearchInstitutes_Networks_Beacons/mcrc
Cancer
Patient Preference
Middle Aged
medicine.disease
Oncology
030220 oncology & carcinogenesis
Family medicine
Female
business
Subjects
Details
- Language :
- English
- Database :
- OpenAIRE
- Journal :
- Cook, N, Maganti, M, Dobriyal, A, Sheinis, M, Wei, A C, Ringash, J & Krzyzanowska, M K 2016, ' E-mail communication practices and preferences among patients and providers in a large comprehensive cancer center ', Journal of Oncology Practice, vol. 12, no. 7, pp. 676-684 . https://doi.org/10.1200/JOP.2015.008722, ResearcherID
- Accession number :
- edsair.doi.dedup.....f721ab87c07ec479702c9c3e3fc7b966