Patient satisfaction with outpatient health care services: evaluation of the components of this service using regression analysis

OBJECTIVE: In health care services, patient’s expectations, and satisfaction levels are important markers of the services provided. The aim of this study is to determine patient satisfaction level, and its influential factors in patients receiving treatment on an ambulatory basis who applied to a state hospital. METHODS: In this cross-sectional study a total of 210 patients were face-to-face interviewed, and patient sat isfaction questionnaire survey was performed. Socioeconomic characteristics, physical conditions of the hospital, pecularities of the health care providers, and satisfaction from health care services received were questioned independently. Regression analysis was performed to investigate factors effective on patient satisfaction. RESULTS: A significant correlation was not found between sociodemographic factors, and patient satisfaction (p