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Parental satisfaction with an advanced audiology-led triage service in paediatric ENT outpatient clinics
- Source :
- International journal of audiology. 61(2)
- Publication Year :
- 2021
-
Abstract
- The advanced audiology-led service is designed to triage and manage children who are referred to Ear Nose and Throat (ENT) outpatient services with middle ear or hearing concerns. This service has resulted in shorter waiting times for children to receive ENT treatment, and improved ENT capacity. The aim of this study was to explore parental satisfaction with the advanced audiology-led ENT service and to determine if there were cultural or process factors affecting satisfaction.Prospective cross-sectional study using a modified Visit-Specific Satisfaction Questionnaire (VSQ-9) survey.One hundred and thirteen parents of children consecutively attending a first appointment in the advanced audiology-led service recruited between October 2016 and October 2017.There were a total of 100 valid responses (rate of 88.5%). The survey showed high levels of satisfaction. Satisfaction scores were significantly higher for items related to interactions with the audiologist compared to items related to waiting times. There were no differences in satisfaction across cultural groups. Parents were equally satisfied with the service whether their child was managed independently by the audiologist or required another appointment for medical input.The advanced audiology-led service had high levels of satisfaction from parents attending with their children.
- Subjects :
- Parents
Linguistics and Language
medicine.medical_specialty
Personal Satisfaction
Audiology
Ambulatory Care Facilities
Language and Linguistics
03 medical and health sciences
Speech and Hearing
0302 clinical medicine
otorhinolaryngologic diseases
Outpatient clinic
Medicine
Humans
Prospective Studies
030223 otorhinolaryngology
Child
Service (business)
business.industry
Ear nose and throat
Triage
medicine.anatomical_structure
Cross-Sectional Studies
Patient Satisfaction
Middle ear
sense organs
business
030217 neurology & neurosurgery
Subjects
Details
- ISSN :
- 17088186
- Volume :
- 61
- Issue :
- 2
- Database :
- OpenAIRE
- Journal :
- International journal of audiology
- Accession number :
- edsair.doi.dedup.....ebc2e2ee0aff2cb0beb1c60abbd9cc02