Demo Paper: Monitoring and Evaluation of Ethical Behavior in Dialog Systems

Authors :: Giovanni De Gasperis
Abeer Dyoub
Francesca A. Lisi
Stefania Costantini
Source :: Advances in Practical Applications of Agents, Multi-Agent Systems, and Trustworthiness. The PAAMS Collection ISBN: 9783030497774, PAAMS
Publication Year :: 2020
Publisher :: Springer, 2020.
Abstract: In this demo paper, we describe a Multi Agent System (MAS) application for monitoring and evaluation of the ethical behavior of customer service agents in an online chat point w.r.t their institution/company’s codes of ethics and conduct. This MAS is realized using the state-of-the-art JaCaMo framework, and can be practically demonstrated to an audience.

Subjects :: World Wide Web
Online chat
Point (typography)
Computer science
Multi-agent system
Institution (computer science)
Ethical behavior
Monitoring and evaluation
Dialog box
ComputingMethodologies_ARTIFICIALINTELLIGENCE
Ethical code

Language :: English
ISBN :: 978-3-030-49777-4
ISBNs :: 9783030497774
Database :: OpenAIRE
Journal :: Advances in Practical Applications of Agents, Multi-Agent Systems, and Trustworthiness. The PAAMS Collection ISBN: 9783030497774, PAAMS
Accession number :: edsair.doi.dedup.....e82561c6b780d76bcaefee75de39d025

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