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RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality
- Source :
- Rand health quarterly. 5(3)
- Publication Year :
- 2017
-
Abstract
- This article describes the methods for developing and testing a silent monitoring protocol for California suicide crisis call centers to evaluate call content and quality, document staff strengths and weaknesses, and identify areas for further training.
- Subjects :
- Protocol (science)
medicine.medical_specialty
business.industry
media_common.quotation_subject
Applied psychology
Poison control
Human factors and ergonomics
Suicide prevention
Occupational safety and health
Mental Health
Medicine
Quality (business)
Suicide crisis
business
Psychiatry
Strengths and weaknesses
media_common
Subjects
Details
- ISSN :
- 21628254
- Volume :
- 5
- Issue :
- 3
- Database :
- OpenAIRE
- Journal :
- Rand health quarterly
- Accession number :
- edsair.doi.dedup.....dc6ecee5b5eb8665f139e8c093a70119