A User-Centred Design Approach to Integrated Information Systems – A Perspective

Integrated care requires joined up information for effective planning, delivery and management. Different countries are experimenting with a range policy approaches to designing integrated information systems with varying levels of success. Information systems to support integrated care that start with the needs of the user of information (individual, health and care professional, service manager, payer, policy maker), are most likely to succeed in being adopted. We suggest that using the MINDSPACE behavioural framework alongside technology tools to engage users in a process of co-design for integrated information systems will help deliver on the promise of better population health and better value healthcare sooner rather than later by producing information systems that support real time coordinated person- and community-centred decision-making.