Evaluation of an Approach to Expertise Finding

This paper presents an approach to locating an expert through the use of existing organizational information. This approach was realised through an Expert Finder framework developed by the authors. The framework enables the relationships of heterogeneous information sources to experts to be factored in to the modelling of an individuals’ expertise. The framework also provides an architecture that can be easily adapted to different organizations. The framework has been applied to a real world application and been evaluated using the notions of precision and recall.