Back to Search
Start Over
Junior doctor-led quality improvement project to improve safety and visibility of an interspecialty referral system
- Source :
- BMJ Open Quality, Vol 10, Iss 3 (2021), BMJ Open Quality
- Publication Year :
- 2021
- Publisher :
- BMJ Publishing Group, 2021.
-
Abstract
- Interspecialty referrals for increasingly complex hospital inpatients are common and miscommunication often leads to delays in patient care. In a district general hospital, a web-based system generated an email referral, which lacked visibility and tracking/audit of the process, with no record generated automatically in paper inpatient notes or electronic patient records (EPR). We aimed to improve the visibility and safety of the interspecialty referral system.We canvassed stakeholders, informally and via an online satisfaction survey, collecting qualitative and quantitative data about attitudes to the existing system, generating ideas for change. We process mapped the system, identifying points of weakness. We adapted our EPR system, using a work-around solution, to develop a form that could be emailed from the EPR. This generated a permanent record within the EPR and an electronic record of the referral having been sent. We measured the visibility of referrals and responses within the EPR. We generated an online training ‘how-to’ video and reaudited stakeholder satisfaction.There was a significant increase in the proportion of junior doctors satisfied or very satisfied with the interspecialty referral system (27/31 postintervention; 87.1% vs 26/55 preintervention; 47%; pWe developed a more visible and reliable interspecialty referral system, adapting existing EPR capabilities, which was popular with users and led to cultural change in interspecialty referral responders. A formal EPR redesign, informed by our project, is in development.
- Subjects :
- Medicine (General)
Quality management
Referral
Quality Improvement Report
Leadership and Management
Audit
03 medical and health sciences
Patient safety
0302 clinical medicine
R5-920
patient safety
medicine
Humans
In patient
030212 general & internal medicine
Referral and Consultation
Inpatients
communication
business.industry
030503 health policy & services
Health Policy
organisational
Visibility (geometry)
Public Health, Environmental and Occupational Health
medicine.disease
Quality Improvement
Project team
electronic health records
efficiency
Referral system
Medical emergency
0305 other medical science
business
Subjects
Details
- Language :
- English
- ISSN :
- 23996641
- Volume :
- 10
- Issue :
- 3
- Database :
- OpenAIRE
- Journal :
- BMJ Open Quality
- Accession number :
- edsair.doi.dedup.....c173ef4db4f8496843e1a8aaff4529f6