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Exploring dietitians' verbal and nonverbal communication skills for effective dietitian-patient communication
- Source :
- Journal of human nutrition and dietetics : the official journal of the British Dietetic Association. 21(5)
- Publication Year :
- 2008
-
Abstract
- Background Little is known about how dietitians conduct their communication with individual patients in the process of nutrition education. To study this issue, both practitioners’ and patients’ perceptions of dietitians’ skills were examined in the first phase of a two-phase study. The resulting narratives were used to develop a questionnaire to survey Australian dietitians involved in clinical practice. Methods A purposive sample of dietitians in one state (n = 46; 12%), working in hospital, community or private practice, and a quota of their adult patients (n = 34), were interviewed. In the second stage, Australian dietitians (n = 258; 16%) responded to a national survey in 2006, which asked about educational strategies, communication skills, and professional attributes. Descriptive statistics were used to compare response distributions, and nonparametric statistics were used to examine between-group relationships. Criterion for item acceptance was established as ‡70% agreement. Triangulation of results revealed strong agreement between data sources. Results Four main communication competencies were established: interpersonal communication skill, nonverbal communication, professional values, and counselling skill. There was no significant difference in practice by work category or experience. The communication competencies, together with 26 accompanying skills, are described. Conclusion An understanding of this guide to communication practice might help enhance dietitian–patient relations.
- Subjects :
- Adult
Medical education
Nutrition and Dietetics
Descriptive statistics
business.industry
Dietetics
Nutrition Education
Communication
Australia
Medicine (miscellaneous)
Professional communication
Interpersonal communication
Professional-Patient Relations
Focus Groups
Focus group
Nonverbal communication
Patient satisfaction
Patient Education as Topic
Private practice
Patient Satisfaction
Surveys and Questionnaires
Medicine
Humans
Clinical Competence
business
Subjects
Details
- ISSN :
- 1365277X
- Volume :
- 21
- Issue :
- 5
- Database :
- OpenAIRE
- Journal :
- Journal of human nutrition and dietetics : the official journal of the British Dietetic Association
- Accession number :
- edsair.doi.dedup.....a8453f91fb735328ea5ad90d6f08f51a