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A Systematic Literature Review of the Use of Social Media for Business Process Management
- Source :
- Business Process Management Workshops ISBN: 9783319740294, Business Process Management Workshops, BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM 2017)
- Publication Year :
- 2018
- Publisher :
- Springer International Publishing, 2018.
-
Abstract
- In today’s expansion of new technologies, innovation is found necessary for organizations to be up to date with the latest management trends. Although organizations are increasingly using new technologies, opportunities still exist to achieve the nowadays essential omnichannel management strategy. More precisely, social media are opening a path for benefiting more from an organization’s process orientation. However, social media strategies are still an under-investigated field, especially when it comes to the research of social media use for the management and improvement of business processes or the internal way of working in organizations. By classifying a variety of articles, this study explores the evolution of social media implementation within the BPM discipline. We also provide avenues for future research and strategic implications for practitioners to use social media more comprehensively.
- Subjects :
- Collaborative BPM
Knowledge management
Process (engineering)
Business process
business.industry
Emerging technologies
05 social sciences
Variety (cybernetics)
Application lifecycle management
Business and Economics
Social media
Business process management
Business 2.0
Omnichannel
Social BPM
0502 economics and business
Lifecycle management
050211 marketing
business
Business Process Management
050203 business & management
Subjects
Details
- ISBN :
- 978-3-319-74029-4
978-3-319-74030-0 - ISSN :
- 18651348 and 18651356
- ISBNs :
- 9783319740294 and 9783319740300
- Database :
- OpenAIRE
- Journal :
- Business Process Management Workshops ISBN: 9783319740294, Business Process Management Workshops, BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM 2017)
- Accession number :
- edsair.doi.dedup.....9e8e3b2fcd56c86c97c7f9eb57fcd29c