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Going from 'paper and pen' to ICT systems: Perspectives on managing the change process
- Source :
- Informatics for Health and Social Care. 42:109-121
- Publication Year :
- 2016
- Publisher :
- Informa UK Limited, 2016.
-
Abstract
- Lack of participation from staff when developing information and communication technologies (ICT) has been shown to lead to negative consequences and might be one explanation for failure. Management during development processes has rarely been empirically studied, especially when introducing ICT systems in a municipality context.To describe and interpret experiences of the management during change processes where ICT was introduced among staff and managers in elderly care.A qualitative interpretive method was chosen for this study and content analysis for analyzing the interviews."Clear focus-unclear process" demonstrated that focus on ICT solutions was clear but the process of introducing the ICT was not. "First-line managers receiving a system of support" gave a picture of the first-line manager as not playing an active part in the projects. First-line managers and staff described "Low power to influence" when realizing that for some reasons, they had not contributed in the change projects. "Low confirmation" represented the previous and present feelings of staff not being listened to. Lastly, "Reciprocal understanding" pictures how first-line managers and staff, although having some expectations on each other, understood each other's positions.Empowerment could be useful in creating an organization where critical awareness and reflection over daily practice becomes a routine.
- Subjects :
- Adult
Male
Nursing (miscellaneous)
Knowledge management
020205 medical informatics
Attitude of Health Personnel
Process (engineering)
Health Informatics
02 engineering and technology
User-Computer Interface
03 medical and health sciences
0302 clinical medicine
Lead (geology)
Health Information Management
0202 electrical engineering, electronic engineering, information engineering
Homes for the Aged
Humans
030212 general & internal medicine
Qualitative Research
Sweden
business.industry
Communication
Middle Aged
Nursing Homes
Information and Communications Technology
Female
Business
Power, Psychological
Information Systems
Subjects
Details
- ISSN :
- 17538165 and 17538157
- Volume :
- 42
- Database :
- OpenAIRE
- Journal :
- Informatics for Health and Social Care
- Accession number :
- edsair.doi.dedup.....9750f324e51588bd2cc3245d11429c10