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A Dual Perspective Workflow to Improve Data Collection for Maintenance Delivery: An Industrial Case Study
- Source :
- IFIP Advances in Information and Communication Technology ISBN: 9783030299996, APMS (1)
- Publication Year :
- 2019
- Publisher :
- Springer International Publishing, 2019.
-
Abstract
- Due to the commodisation and globalization of the markets, manufacturing companies have been pursuing new business models based on product- service bundles, which in literature have been investigated under the broad term of Product-Service Systems (PSS). Efficient provision of PSS is not immediate since it requires as a first condition a deep integration of product and service components and the related delivery processes. As regards durable equipment, maintenance is one of the most relevant and common services offered to the market. The identification of the best maintenance policy, and the expected improvement of availability and productivity of the industrial asset depends upon the knowledge, cognition, and expertise that the provider has on the machine and the related operating conditions. With this regard, it is fundamental to wisely collect and analyze data related to the machine and its delivery process, extracting useful information guiding the policy selection. By investigating the case of a durable equipment manufacturer, the paper focuses on the problem related to the creation of a proper engineering process and data infrastructure for supporting a gradual and robust transition towards a PSS-based business model. A dual perspective vision for ensuring a continuous improvement of maintenance services is proposed and discussed, based on a cross-analysis of the on-field collected data from the industrial asset and the maintenance delivery processes.
- Subjects :
- Service (business)
0209 industrial biotechnology
Process management
Industry 4.0
Maintenance
Computer science
Process (engineering)
Product-Service Systems (PSS)
Data collection
020208 electrical & electronic engineering
02 engineering and technology
Business model
Asset (computer security)
Product (business)
020901 industrial engineering & automation
Workflow
Settore ING-IND/17 - Impianti Industriali Meccanici
0202 electrical engineering, electronic engineering, information engineering
Engineering design process
Subjects
Details
- ISBN :
- 978-3-030-29999-6
- ISBNs :
- 9783030299996
- Database :
- OpenAIRE
- Journal :
- IFIP Advances in Information and Communication Technology ISBN: 9783030299996, APMS (1)
- Accession number :
- edsair.doi.dedup.....937b73e5d32dab87cea7eb31f0e94c58