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L.E.A.P.ing into the cosmetic consult
- Source :
- Journal of cosmetic dermatologyREFERENCES. 19(6)
- Publication Year :
- 2019
-
Abstract
- Establishing good rapport with patients is important during the initial consult, especially in aesthetic medicine. While experienced physicians develop expertise in cultivating a positive patient experience, younger physicians may benefit from some guidance. We describe the L.E.A.P (Listen, Educate and Empower, Align, Perform) method which may help guide young physicians through a successful cosmetic consult. In addition we will review the B.L.A.S.T (Believe, Listen, Apologize, Satisfy, Thank) method for dealing with unhappy patients.
- Subjects :
- Physician-Patient Relations
Dermatology
Positive patient
030207 dermatology & venereal diseases
03 medical and health sciences
0302 clinical medicine
Nursing
Patient Satisfaction
030220 oncology & carcinogenesis
Patient experience
Practice Guidelines as Topic
Humans
Aesthetic medicine
Surgery, Plastic
Psychology
Referral and Consultation
Subjects
Details
- ISSN :
- 14732165
- Volume :
- 19
- Issue :
- 6
- Database :
- OpenAIRE
- Journal :
- Journal of cosmetic dermatologyREFERENCES
- Accession number :
- edsair.doi.dedup.....896a9222bd14ab8c648d213052eae105