Intern Call Structure and Patient Satisfaction

Our institution has instituted “short-call” and “nightfloat” systems to reduce the number of admissions to the traditional “long-call” housestaff. However, the nightfloat system introduces increased discontinuity to patient care, and interns may spend less time with short-call patients because they are not required to spend the night on-call. Discontinuity and less time spent with patients may result in decreased patient satisfaction. Over a 6-month period, data were collected on 145 consecutive patients admitted to a teaching Veterans Affairs Medical Center with the primary diagnoses of congestive heart failure and chronic obstructive pulmonary disease. We found that patients admitted to either short-call or nightfloat interns were significantly less satisfied with their care than patients admitted to long-call housestaff, controlling for intern gender, patient age, and patient severity of illness (p= .02). Residency program directors need to realize that changes in the structure of teaching environment may have an impact on patient satisfaction. KEY WORDS: interns; on-call systems; patient satisfaction.