Qualitative and temporal characteristics of electronic document management processes in cargo and commercial operations

The article presents a methodology for determining quantitative indicators of the quality of documents of station commercial reporting SCR. The attributes of the document quality components are described. The relations between the documents are determined, while the direct and indirect relations for subsequent documents are revealed. To quantify the quality of the documents SCR proposed methodology consists of the following stages: determination of quality characteristics of documents SCR; determine the methods and procedures for measuring and evaluating the selected quality characteristics; quantitative assessment of quality characteristics using the proposed methods. To substantiate the adequacy of the research results based on the theory of a dynamic probabilistic loaded graph, a model of a dynamic probabilistic technological process is developed.