Integration of Landside Processes into the Concept of Total Airport Management

Total Airport Management is a relatively new concept for a comprehensive optimization of airport processes. It is based on enhanced information sharing and communication among all stakeholders as well as on extended and improved forecasts of airport processes. The following paper describes a general concept for integrating landside passenger processes into Total Airport Management. It explains how landside stakeholders can be included in real collaborative decision making, in particular functionalities and Human Machine Interfaces of a prototypical TAMcompatible Passenger Management implementation called “PaxMan”. As a result of the improved linking of airside and landside processes, it is shown how airport stakeholders and passengers can benefit from this integration and from proactive airport operations.