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Healthscapes
- Source :
- Health Care Management Review. 20:48-61
- Publication Year :
- 1995
- Publisher :
- Ovid Technologies (Wolters Kluwer Health), 1995.
-
Abstract
- The role of the health care physical or tangible environment, including the facility, is essentially an unstudied area. This article identifies and defines components of "atmospherics" concerning health care (Healthscapes), to assess their strengths and predictiveness in the relationship between patient and other customer outcomes, satisfaction, quality assessments, intention to return, and willingness to recommend a health care provider to others and to propose much needed research in the area.
- Subjects :
- Marketing of Health Services
Health care provider
business.industry
Leadership and Management
media_common.quotation_subject
Strategy and Management
Health Policy
MEDLINE
Models, Theoretical
Choice Behavior
United States
Patient satisfaction
Nursing
Patient Satisfaction
Health Facility Environment
Health care
Quality (business)
Willingness to recommend
Marketing
business
Psychology
Quality of Health Care
media_common
Subjects
Details
- ISSN :
- 03616274
- Volume :
- 20
- Database :
- OpenAIRE
- Journal :
- Health Care Management Review
- Accession number :
- edsair.doi.dedup.....563e596de2da093714f8fed1e2ba9b1c