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Service quality, satisfaction and intention to use Union Digital Center in Bangladesh: The moderating effect of citizen participation
- Source :
- PLoS ONE, PLoS ONE, Vol 15, Iss 12, p e0244609 (2020)
- Publication Year :
- 2020
- Publisher :
- Public Library of Science, 2020.
-
Abstract
- This paper examines the service quality, satisfaction and intention to use Union Digital Center (UDC) in Bangladesh: The moderating effect of citizen participation. The study intends to measure the quality of service on the basis of satisfaction by adopting citizen participation as a moderator. Theoretically this study has used DeLone & McLean Information Systems (D&M IS) Success Model. The existing studies of Bangladesh are mostly qualitative and the correlation between the quality of service, satisfaction, and desire for using UDC has not verified. This research has adopted the D&M IS model while measuring and verifying the service quality based on satisfaction and use intention. A structured questionnaire method was used and data collected from 499 respondents from 10 UDC of 10 upazila under 8 divisions in Bangladesh. Partial Least Square (PLS), a statistical method that emerged on the basis of Structure Equation Modeling (SEM), technique has been used while analyzing the data. The result of this study has showed the quality (p
- Subjects :
- Social Sciences
Intention
Geographical Locations
Governments
User-Computer Interface
0508 media and communications
Sociology
Information system
Medicine and Health Sciences
Psychology
Marketing
Geographic Areas
media_common
Bangladesh
Multidisciplinary
Geography
Quality of service
05 social sciences
Social Communication
Moderation
Health Education and Awareness
Patient Satisfaction
Medicine
Research Article
Asia
media_common.quotation_subject
Science
Political Science
050801 communication & media studies
Local Governments
Public Policy
Patient satisfaction
0502 economics and business
Humans
Quality (business)
Least-Squares Analysis
Service (business)
Service quality
Biology and Life Sciences
Communications
Rural Areas
Health Care
People and Places
Earth Sciences
Quality of Life
050211 marketing
Rural area
Patient Participation
Subjects
Details
- Language :
- English
- ISSN :
- 19326203
- Volume :
- 15
- Issue :
- 12
- Database :
- OpenAIRE
- Journal :
- PLoS ONE
- Accession number :
- edsair.doi.dedup.....544e3873c1553593d198a30566c34ecb