Making Sense of Experience

When this chapter appeared in the first edition of Funology in 2003, there was an emerging interest in user experience. However, the information processing theories and models of interaction that were used at the time lacked the concepts and vocabulary necessary to understand how to design for experience. So, in ‘Making Sense of Experience’ we offered a vocabulary and a set of concepts to be used by HCI researchers and designers interested in user experience. When we were invited to revise the chapter for Funology 2, we decided to leave it as originally published but to add an endnote reflecting how our ideas have developed since 2003. This ‘endnote’ features as the preface to this chapter, and to also our other chapter, The Enchantments of Technology.