The influence of patient-centeredness on patient safety perception among inpatients

PurposeThis study investigated the influence of patient-centeredness on patient safety perception among inpatients, with particular focus on the relationships between subfactors of patient-centeredness and patient safety perception.MethodsData were collected from 122 inpatients in a university hospital from September 24 to October 8, 2019. Patient-centeredness was evaluated using the Patient-Centeredness Assessment Scale; patient safety perception was evaluated using the Korean version of the Patient Safety Perception Scale. Multiple linear regression analysis was conducted using SPSS for Windows 24.0.ResultsAverage patient-centeredness score among inpatients was 77.14 ± 12.64 (range 0–100), and average patient safety perception score was 99.24 ± 15.90 (range 24–120). Patient-centeredness influenced patient safety perception (R2= 70%, F = 27.75,p< .001). With respect to subfactors of patient safety perception, the medical team’s activities to ensure safety was affected by the general treatment process and overall evaluation of patient-centeredness (R2= 54%, F = 13.14,p< .001); patient safety practice was influenced only by the general treatment process (R2= 39%, F = 7.02,p< .001); and trust in the medical system was affected by nurses’ service, the general treatment process, and the hospital environment (R2= 44%, F = 8.49,p< .001).ConclusionsTo enhance patient safety perception, strategies should seek to strengthen patient-centeredness and its related subfactors, particularly the general treatment process, the hospital environment, and nurses’ service.