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A CHAT approach to understand framing in digital service innovation
- Source :
- Proceedings of the 22nd International Conference on Engineering Design (ICED19), 2019-August
- Publication Year :
- 2019
-
Abstract
- Within the third wave of digital service innovation, framing is becoming increasingly complex. Accordingly, design practice finds itself in a transition from designing single service solutions that are shared, to designing systemic solutions that are shareable. We report a case study in which we use Cultural Historical Activity Theory (CHAT) to analyze the framing process that a designer went through when designing a digital service for a Connected Care startup. Results show the importance of the designer's activity awareness and the challenge of dealing with relational complexity when framing the digital service innovation. With this work, we hope to inspire researchers and practitioners with the potential that CHAT has to offer for the reflective practice in digital service innovations.
- Subjects :
- Cultural Historical Activity Theory
Knowledge management
Service design
business.industry
Computer science
Reflective practice
05 social sciences
0211 other engineering and technologies
Reflective Practice
02 engineering and technology
General Medicine
Framing (social sciences)
Relational complexity
Design theory
0502 economics and business
Designtheory
021104 architecture
Service innovation
Activity awareness
business
Third wave
050203 business & management
Design practice
Subjects
Details
- Language :
- English
- ISSN :
- 22204334
- Database :
- OpenAIRE
- Journal :
- Proceedings of the 22nd International Conference on Engineering Design (ICED19)
- Accession number :
- edsair.doi.dedup.....32f66eb4a4decf467f8acc544317769d