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Are you too happy to serve others? When and why positive affect makes customer mistreatment experience feel worse

Authors :
Randy Lee
Ke Michael Mai
Feng Qiu
Remus Ilies
Pok Man Tang
Source :
Organizational Behavior and Human Decision Processes. 172:104188
Publication Year :
2022
Publisher :
Elsevier BV, 2022.

Subjects

Subjects :
Organizational Behavior and Human Resource Management
EXPECTANCY DISCONFIRMATION
CUSTOMER MISTREATMENT
CUSTOMER MISTREATMENT, EXPECTANCY DISCONFIRMATION, POSITIVE AFFECT, SELF-CONTROL DEPLETION
POSITIVE AFFECT
Applied Psychology
SELF-CONTROL DEPLETION

Details

ISSN :
07495978
Volume :
172
Database :
OpenAIRE
Journal :
Organizational Behavior and Human Decision Processes
Accession number :
edsair.doi.dedup.....2f212be67cec328fa9a86a4e3403b022

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