The delay distribution of a type k customer in a first-come-first-served MMAP[K]/PH[K]/1 queue

This paper presents an algorithmic procedure to calculate the delay distribution of a type k customer in a first-come-first-served (FCFS) discrete-time queueing system with multiple types of customers, where each type has different service requirements (the MMAP[K]/PH[K]/1 queue). First, we develop a procedure, using matrix analytical methods, to handle arrival processes that do not allow batch arrivals to occur. Next, we show that this technique can be generalized to arrival processes that do allow batch arrivals to occur. We end the paper by presenting some numerical examples.