DEMOS: a DEsign Method for demOcratic information System

This paper presents a method to support the design and the implementation of democratic information system in organizations. Ethical principle of democracy is today a challenge to propose a solution to the major issue of Shadow IT especially. Our method called DEMOS focuses on end-users’ viewpoint concept to propose a participative and collaborative approach for information system co-construction. It combines different participative tools such as photolanguage, mind map or User Story writing. This article presents strategies and intentions of DEMOS process with the MAP formalism and proposes a detailed description of DEMOS meta-model and key concepts. We conducted an experiment in 2018 with lifelong training service at the University Toulouse 1. A qualitative study evaluates the effectiveness of DEMOS.