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Do appealing hospital rooms increase patient evaluations of physicians, nurses, and hospital services?

Authors :
Lynne D. Richardson
John E. Swan
James D. Hutton
Source :
Health care management review. 28(3)
Publication Year :
2003

Abstract

This article investigates the effects of appealing hospital rooms on patient evaluations of hospital services. A field study contrasting appealing and typical rooms finds that appealing rooms result in more positive patient evaluations of physicians and nurses, as well as more favorable patient judgments of the service.

Details

ISSN :
03616274
Volume :
28
Issue :
3
Database :
OpenAIRE
Journal :
Health care management review
Accession number :
edsair.doi.dedup.....20face3518e17883e5e2a246550ffb57